Frequently Asked Questions

Getting Started

I have an injury/illness. Can I still partake in these stretches?

Your safety and health is our number one priority. If you have an injury, please see your health care professional before taking part in Fitable.

How quickly will I notice results?

Everyone is different and will respond differently to exercise. Most people will notice a difference after a week of completing Fitable daily.

Do I need to see a physio before doing these exercises?

Not at all, unless you are currently injured. It.s worth noting that if you are pregnant, please consult a medical professional before undertaking any exercise program. Also, Fitable, is designed for adult office workers. Any children undertaking the program should do so only with adult supervision.

I have a mild injury, can I still do the stretches?

Please seek advice from your healthcare professional if you are concerned with any current injury or pain before commencing Fitable.

Will the Fitable stretches aggravate an old injury?
It is unlikely that Fitable will aggravate an old injury. Please visit your healthcare professional if you have any concerns prior to starting Fitable.
How do I download Fitable onto my Mac computer?
  • Once the program is downloaded onto your computer you will need to click the blue ‘F’ icon to open the application.
  • Your computer might ask you if you are sure you want to download the program. Our program is safe and secure so you can click ‘yes’ to this.
  • Enter your license key and business details.
  • Your app will now be sitting in the icons bar at the top right-hand corner of the computer, near your wifi and battery icon.
  • Click on the icon to open, select how often you wish to stretch, your trainer and which workout suits you, then click ‘play’ to start your videos immediately, or ‘exit’ to start them in your allocated time frame!
How do I download Fitable onto my Windows computer?
  • Once the program is downloaded onto your computer you will need to click the blue ‘F’ icon to open the application.
  • Your computer might ask you if you are sure you want to download the program. Our program is safe and secure so you can click ‘yes’ to this.
  • Enter your license key and business details.
  • Your app will now be sitting in the icons bar at the top right-hand corner of the computer, near your wifi and battery icon.
  • Click on the icon to open, select how often you wish to stretch, your trainer and which workout suits you, then click ‘play’ to start your videos immediately, or ‘exit’ to start them in your allocated time frame!

General Questions

Is Fitable really designed by healthcare professionals?

It sure is! Fitable works with Treena Lord, BExerSc, MPhysio. With over 5 years’ experience in the Physiotherapy field, Treena has taken the best tried and tested exercises to use for Fitable. Samantha Gemmell is a qualified nutritionist and wellness speaker, and has provided Fitable with wonderful wellness exercises.

What is the difference between all the exercise programs?

We have six different stretch programs for you to choose from as everybody is different and everybody has different needs. You may have a sore neck, tight shoulders, or it’s your lower body causing you pain. Choose a program to target specific areas, or choose from our selection of mental wellness videos.

Who were the people surveyed?

When Fitable was developed we surveyed a group of 100+ Australians through Survey Planet. Through their feedback we were able to provide you with information on workplace fatigue, production and illness.

Can I switch between exercise programs?

If you are currently trying the program with our free 14-day trial then you will only have access to our All Over Body stretch video and one mental wellness video. Once you have purchased the Fitable program you can change programs as often as you want!

I am pregnant, can I still do these exercises?
While Fitable is a gentle program, it is important to get clearance from your healthcare provider if undertaking a new exercise program while pregnant.
Who do I call for support?

If we haven’t been able to answer your questions here, then please call us on 03 9827 7970 and someone can assist you with your enquiry.

What do I do if I injure myself from using the Fitable application?

The Fitable exercises are gentle and should be performed slow and controlled in order to minimise the risk of injury. If you sustain an injury, please seek advice from your physiotherapist or healthcare provider.

How many calories does Fitable burn?

Partaking in any form of activity will burn calories. Fitable is designed for pain prevention by improving posture and breaking-up sustained positioning from sitting at a desk. However, if you wish to burn more calories please partake in our “Feel the Burn” program.

Will I be sore afterwards?

You may initially feel some temporary general muscle soreness when first starting the Fitable program.

Can I do Fitable everyday?

Yes! Fitable is safe and beneficial to complete everyday.

I would like to make a complaint. How do I do this?

We’re sorry that you want to make a complaint. Please send your complaint to hello@fitable.com.au or call us on 03 9827 7970

The application isn’t working.

Oh no! What happened? Please give us a call on 03 9827 7970 so we can sort this out.

How do I cancel Fitable?
We’re sorry to hear you want to cancel your membership. Please get in touch with one of our consultants at hello@fitable.com.au or on 03 9827 7970 and we can help you.
How do I change exercise programs?
Once the program has downloaded you will see the ‘F’ icon on the bar on the top of the screen. Click on this, then click on the drop-down bar to change programs.
How do I change physios?
Once the program has downloaded you will see the ‘F’ icon on the bar on the top of the screen. Click on the physio you would like.
How do I change how often I stretch?
Once the program has downloaded you will see the ‘F’ icon on the bar on the top of the screen. Click on the timer you would like.
How do I pause the workout?
Once the program has downloaded you will see the ‘F’ icon on the bar on the top of the screen. Click on the ‘pause’ button.
What are the references for the Asterix's on the homepage?
The references are
*1 – Pricewaterhouse Coopers 2008, Building the case for wellness, United Kingdom.
*2 – Bellew, B 2008, Primary prevention of chronic disease in Australia through interventions in the workplace setting: a rapid review, Sax Institute for the Chronic Disease Prevention Unit, Department of Human Services, Victoria.
What is the Head, Neck & Shoulders program?

The Head, Neck & Shoulders program targets the areas of your body that get sore, strained and tight due to being sedentary and bent over looking at a computer screen. If you get headaches and tight shoulders, then this program is for you.

What is the All Over Body program?

Are you looking to target your whole body? Our All Over Body program targets the most important spots on your body that cause pain from being sedentary.

What is the Fit & Stretch program?

If you’re looking to up the ante with your wellness, then this program is for you! Using our best tried and tested stretches that target your whole body, we add weights and higher reps for you to get your heart rate up and burn calories.

What is the Feel The Burn program?

Our “Feel The Burn” program takes our tried-and-tested exercises and adds an element of fitness to increase your heart rate and burn calories. 

What is the Back program?

Being sedentary all day can have terrible consequences for your back, so using our Back program will help strengthen your core, keep your back upright and reduce pain.

What is the Lower Body program?
Our Lower Body targets everywhere on your Lower Body to ensure you keep moving, reduce the likelihood of DVT and keep your body active.
What is the Upper Body program?

Our Upper Body program target all the areas from your back to your shoulders and neck to ensure you don’t hunch over, reduce your headaches and relieve any shoulder tension.

What is Mindfulness and Why do I need it?

Mindfulnessis a type of mediation, where you focus on what you’re sensing and feeling atthat moment in an effort to regulate emotions and decrease stress, anxiety anddepression. We keep active to aid physical fitness, we practise FITABLE to beproductive and pain-free at work, so why don’t we spend 5 minutes on our mentalhealth, and practise mindfulness. 

My Account

Who do I call for support?
If we haven’t been able to answer your questions here, then please call us on 03 9827 7970 and someone can assist you with your enquiry.
Can I claim on private health insurance?
Unfortunately Fitable cannot be claimed through private health insurance funds. However, the program is tax deductable.
Is Fitable tax deductible?

Yes, but please speak to your accountant for more details.

How will I be billed?

You will be billed by Braintree Payments, a Paypal service

Will I be sent my invoice?
Yes, you will be emailed the invoice once payment has been made.
Can I cancel my account?
You can, but you’ve already paid for the program, so you may as well make the most of it while you have it!
How much space will the Fitable application take up on my computer?

The application will take up around 20mb on your computer.

What happens if the Fitable application won’t open or close?
Re-start your computer if you are having any troubles with the program.
How do I make the video bigger?
You can make the video bigger by clicking on the corner of the video and dragging to the side.
How do I make the video smaller?
You can make the video smaller by clicking on the corner of the video and dragging to the side.
How do I update my account details?
Use the login details we provided at purchase to jump on and amend your account details.

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